Interactive Logistics Specialist in Nashville at Firstfleet Inc

Date Posted: 6/21/2018

Job Snapshot

Job Description

This position is responsible for managing backhaul needs and developing customer & carrier relationships, while providing the highest level of service.  Work, typically performed under minimal daily supervision requires a self-motivated and results oriented individual who displays flexibility to function effectively in a constant changing, fast paced, service-oriented environment.  An Interactive employee will have three areas of concentration, loading FirstFleet units, soliciting for new business, and building positive relationships with all customers – both internal (FirstFleet locations) and external (shippers and carriers).



Duties and responsibilities:



•         Answer calls / emails



•         Collect available unit information (daily & recurring)



•         Handle equipment postings (keep current throughout the day)



•         Search for and secure freight



•         Data Entry



•         Build and maintain positive relationships with new and existing carriers, brokers and customers.



•         Provide superior support to fleets, brokers and customers.



•         Act as a liaison between fleets and brokers.



•         Respond to inquiries in a timely manner



•         Communicate and resolve service issues as quickly as possible



•         Be aware and maintain customer credit expectations



•         Manage necessary reports



•         Seek out freight/equipment opportunities (striving to reduce / eliminate empty miles)



•         Other related duties and participate in projects as needed



•         Backup other team members

Job Requirements

Job Requirements/Skills needed:



•         Be on time and have a positive attitude



•         Organized and detail oriented



•         Negotiating skills



•         Driven with good time management skills



•         Ability to multitask



•         Problem solving skills



•         Follow through



•         Team player and works well in a group environment



•         Customer service abilities



•         Good communicator



•         Ability to look ahead, see the bigger picture